Qualtrics Transition
IWU will be transitioning from Qualtrics to SurveyMonkey as our institutional surveying platform during the summer. The change will become effective September 1, 2025. We understand that platform changes require adjustment, but we are confident that SurveyMonkey will meet our institutional needs while providing substantial benefits. Your feedback throughout this process is valuable and appreciated.
On this Page:
Why We're Making this Change
This decision was made after thorough evaluation of our campus needs, usage patterns, and budget considerations. SurveyMonkey offers several advantages that will benefit our entire campus community:
Significant Cost Savings
The transition to SurveyMonkey will result in substantial cost savings for our institution.
These savings will allow us to reallocate resources to other critical areas while
maintaining high-quality survey capabilities.
Comparable Functionality for Institutional Research
For our institutional researchers and faculty conducting advanced studies, SurveyMonkey
offers comparable functionality to Qualtrics, including:
-
-
- Advanced logic and branching capabilities
- Robust data analysis tools
- Various question types and formatting options
- Data export in multiple formats
- Integration with commonly used software
-
Enhanced Ease of Use
SurveyMonkey features an intuitive, user-friendly interface that requires minimal
training. The platform offers drag-and-drop functionality, customizable templates,
and straightforward data visualization tools that make survey creation and analysis
more accessible for users of all experience levels.
Expanded Student Access
One of the most exciting aspects of this transition is that SurveyMonkey will be available
to our entire student body. This expanded access will support student research projects,
club activities, and academic coursework without additional licensing costs.
Superior Customer Support
SurveyMonkey provides quick and reliable customer support through multiple channels,
including live chat, email, and phone support. Their average response time is under
24 hours, ensuring that any technical issues can be resolved promptly.
Transition Timeline
| Date | Transition |
|---|---|
|
May 2025 |
Initial Announcement. We kicked off the transition in May with an email to the entire college, informing everyone about the upcoming switch from Qualtrics to SurveyMonkey. This initial communication provided an overview of the change and what it means for your survey needs. |
|
Summer 2025 |
Migration and Support. During these months, we're actively working to ensure a smooth transition. Our Early Access users can begin using SurveyMonkey for new projects, and Qualtrics will remain accessible until the end of August for any ongoing surveys or data retrieval. Interested in having early access to SurveyMonkey? Contact Sara Spaniol or Rick Lindquist. |
|
Sept. 1, 2025 |
Full Switchover and Qualtrics Deactivation. By the end of August, access to Qualtrics will be fully discontinued. Please ensure all necessary data has been migrated or downloaded from Qualtrics before this date. From September 1st onwards, SurveyMonkey will be our sole platform for survey creation and distribution. |
|
Ongoing |
Ongoing Training Opportunities. We understand that learning a new platform takes time. We will continue to offer a variety of training opportunities for SurveyMonkey throughout the year. These sessions will cover everything from basic survey creation to advanced features, ensuring you feel confident and proficient in using the new platform. Details on specific training dates and registration can be found on our Upcoming Events page. |
Training Guides and FAQs
Below are training guides and frequently asked questions to help with the transition from Qualtrics to SurveyMonkey.
Qualtrics Transition
SurveyMonkey Guides
Additional Training/Webinar Support
Additional Support
Need additional support? We're here to help. You can reach out to IT or complete our request form below and we will get in touch to help you through this transition.