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Counseling

Faculty & Staff Resources

Crisis Informationstudent of concern

Recognizing and Responding to Students in Distress

Please see the Mental Health Action Plan for additional information.

Recognizing the Signs

While stress is normal, prolonged or severe reactions may indicate a student is struggling to cope. Signs of distress can vary in intensity and number, and may include:

  • Noticeable drop in academic performance

  • Skipped classes or low attendance

  • Intense or inappropriate emotional responses

  • Withdrawal or unusual interactions

  • Disruptive behavior in class

  • Depressed mood, low energy, poor hygiene

When to Be More Concerned

Some behaviors may point to a more serious or urgent issue, including:

  • Disorganized speech or thought

  • Loss of reality (e.g., hallucinations or delusional thinking)

  • Statements about suicide or hopelessness

  • Threats of harm to self or others

How to Help

If you choose to approach a student:

  • Speak privately and with compassion.

  • Focus on specific behaviors you’ve observed.

  • Express concern and willingness to help, while recognizing your own limits.

  • Contact Counseling & Consultation Services (CCS) at (309) 556-3052 to consult with a staff member.

In emergency situations (e.g., the student seems out of control, unsafe, or detached from reality), do not hesitate to call IWU Campus Safety at (309) 556-1111 and/or Dean of Students Office at (309) 556-3111. Try to stay calm, listen, and avoid leaving the student alone until help arrives.

Making a Referral

If the situation is beyond your comfort or ability to manage:

  • Be direct: “It might be helpful to talk to a counselor about this.”

  • Normalize counseling: It’s a healthy, common way to seek support.

  • If the student is reluctant to utilize CCS services, suggest calling or texting PATH (24/7 anonymous crisis line) at (309) 827-4005 or the National Suicide Prevention & Mental Healt Crisis Lifeline at 988.

  • Offer to help them contact or visit CCS.

CCS Contact & Services

  • Phone: (309) 556-3052

  • Location: Lower Level, Magill Hall (next to Arnold Health Services)

  • Hours: Monday–Friday, 8:00am–12:00pm & 1:00pm–4:30pm

  • Website: www.iwu.edu/counseling

Services include:

  • Individual Counseling: For personal, academic, or mental health concerns

  • Group Counseling: For interpersonal issues, self-esteem, and peer support

  • Crisis Intervention: During CCS office hours or via Campus Safety after hours

  • Consultation: Faculty/staff may call CCS to discuss concerns or request tailored workshops

CCS staff are Licensed Clinical Counselors committed to supporting student well-being while maintaining confidentiality.