ITS Service Desk

Login or Password Issues

If you know your password and need to change it, visit https://passchange.iwu.edu

If you are not able to log in to our campus services or have forgotten your password please email us at it@iwu.edu or call 309-556-3900.

Please include the following information in your email or phone call:

• Your name or NetID
• Non-IWU email contact
• Phone contact
• A description of your problem

 

 

 

All Other Issues

If you are able to log in to campus services please submit a request using the Service Desk Plus Portal.

You may also email us at it@iwu.edu if this is more convenient.

Call us at 309-556-3900 during normal working hours to talk with someone right away.

Please make sure to include the following information, no matter what method you choose to contact us with:

• 2 forms of contact information. If you have another email address other than your @iwu.edu, please include this. Also, include a phone number.
• A detailed description of your problem.